Terms and Conditions

Terms and Conditions

Please read carefully before completing your enrolment and payment. ‘Class’ in the Conditions of Enrolment outlined here refers to any term course for children or adults, adult workshop or school holiday program.

Cancellation and Refund Policy

Art Est. reserves the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class, credit or refund arranged.

Refund, cancellation and transfer policy for Term Courses, adult workshops and summer art school for adults

The following policy relates to term courses, adult workshop and summer art school for adults. Click here for the cancellation and refund policy for school holiday workshops.

No Refunds

Fees are non-refundable, unless negotiated for an extended illness.

Missed classes

There are no transfers, credit, refunds or make up sessions if you miss a class or if your personal circumstances change.

Cancellation of enrolment

If you choose to withdraw from a course or workshop up to 7 days before its commencement, you will be charged a $25 administration fee. You may transfer the remaining value (class fee paid less administration fee) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the course or workshop fee paid.

If you choose to withdraw from a course or workshop within 7 days of its commencement, you will be charged 50% of the class fee. You may transfer the remaining value (half of the value of the class fee paid) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the class fee paid.

NO refunds transfers or credits if you withdraw or cancel on the day of the course or workshop.
NO refunds transfers or credits once the class has commenced.

Refund cancellation and transfer policy for School Holiday workshops

No Refunds

We do not provide refunds for cancellations, withdrawals, missed workshops. Once a workshop has commenced there are no refunds, transfers or credits.

Cancellations or withdrawals

If you choose to cancel a holiday booking OR your child does not attend a workshop you will not receive a refund. A cancellation fee may be payable OR you may forfeit your entire booking fee depending on when you cancel the workshop as follows:

Cancellations advised by phone or by email by the Friday immediately BEFORE the commencement of our school holiday will not incur a cancellation fee. The workshop fee will be held in credit and this credit must be used within 6 months.

Cancellations advised by phone or by email once our school holiday program has commenced and up to 3 business days before the workshop date incur a $10 fee per cancellation. The remaining workshop fee will be held in credit and this must be used within 6 months. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.

You will not receive any credit if you cancel a workshop 2 business days before the workshop, 1 business day before workshop or on the day of the workshop. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.

Class transfers

If you need to transfer a holiday booking to a different holiday class within the same holiday period, you can do this at no charge IF you make the arrangements before the commencement of our school holiday program. Transfers of bookings made after the school holiday period has commenced and UP TO 48 hours before the workshop date will incur a fee of $10.

Requests for transfers made within 48 hours before the workshop will not be accepted.

You can transfer a booking to a different child (eg friend/sibling) at any time at no cost. Please let us know if you wish to transfer to a different child.

Payment of fees

Class fees are listed with the course details on our website. Payment of the full class fee via online credit card payment is required at the time of enrolment to secure your place. We accept Visa and Mastercard.

If you do not wish to enrol via the web, you can enrol in person at our office. We accept cheques, Visa or Mastercard card, EFTPOS, and online direct deposits into our bank account. Fees are inclusive of GST and tax receipts will be provided on receipt of payment.

Discounts on fees

We offer a number of discounts on fees and these are listed below. The following general conditions apply to these discounts

  • None of the listed discounts apply to children/teen school holiday workshops.
  • These discounts cannot be used in conjunction with any other special offer or where the fee is already reduced;
  • Discounts must be requested when you enrol and pay as retrospective discounts will not be applied;
  • Discounts do not apply when you are using a ‘complimentary’ or ‘prize’ Gift Certificates to enrol
  • Maximum discount on any course or workshop is 10%.

Early bird: Enrol and pay for an 8 week or 6 week term course by the date specified in the course description and receive a 5% discount on the course fee. There are no early bird discounts on weekend workshops or summer art school workshops.

Term Bonus: Any adult student enrolled in a full term course receives a 10% discount on any weekend workshop in the same term.

Siblings: 10% discount on term fees for the second child. The early bird offer does not apply to second child. Sibling discounts do not apply to school holiday workshops, only term classes.

Seniors: 5% discount on term courses or workshops. Early bird offer applies. Maximum discount on any one course or workshop 10%. Must quote date of birth and Senior Card number.

Multiple courses: Enrol one person in two or more 8 week or 6 week term courses in the same term and receive 10% discount on the second and subsequent courses of equal or lesser value. Maximum discount on any one course 10%.

Pensioners and concession card holders: 5% discount on adult 8 week or 6 week term courses or adult workshops on quoting pensioner or concession card details. Early bird offer applies. Maximum discount on any one course or workshop 10%.

Gift Certificates

‘Purchased’ gift certificates are valid 12 months from the date of purchase or until the date listed on the certificate. Our Cancellation and Refund policy applies to ‘Purchased’ gift certificates used to pay for classes.

‘Complimentary’ gift certificates are issued from time to time as prizes for competitions and fundraisers. These are valid for 6 months from the date of issue or until the date listed on the certificate. No extensions will be given. ‘Complimentary’ gift certificates cannot be use in conjunction with any other discount, special offer or gift certificate.

No cancellations, transfers or credits are possible when a ‘Complimentary’ gift certificate is used to pay for a class.

Absenteeism

Fees are non-refundable, unless negotiated for an extended illness, and there are no transfers, refunds or make up sessions if you miss a class or if your personal circumstances change.

Art Materials

Students in adult classes. Materials lists for classes are included in the class information on the websites. Students are required to supply their own art materials unless otherwise specified in the course or workshop description. Materials are supplied for children’s art classes and holiday workshops. Occasionally, a children’s class may require items to be supplied by the student.

Course Recognition

Art Est. Art School is not a Registered Training Organisation and as such, courses are not accredited. However we do strive to deliver excellence in art education. A Record of Attendance can be provided by request on completion of a course.

Photography

From time to time we take photos during class of students and artworks. These photos are used for Art Est. Art School’s promotional purposes such as press advertising, brochures, social media, editorials and website. These photos will never be sold and will be used exclusively by and for Art Est. As a Condition of Enrolment your consent is implied. Should you not wish for us to take and use photos of you, your child or your artwork please notify us in writing.

Student conduct

Art Est. Art School is a shared space and we expect students to respect fellow artists, artwork and property. Discrimination on the grounds of a person’s age, race sex, gender, sexuality, marital status, physical or intellectual disability, or religion will not be tolerated. Children deemed to be exhibiting inappropriate or disruptive behaviour may be removed, suspended or expelled from the class. It should also be noted that cleaning of your class art space and common areas is a shared responsibility.

Punctuality

Out of respect for other students and tutors, students are requested to be punctual for class. Children should be escorted to and from the art school by a parent or guardian, signed in on arrival and collected promptly at the end of class.

Occupational Health & Safety

If you have an existing medical condition, allergy or disability that may affect your participation in a class, you should notify the Director, Art Est. at the time of enrolment.

Privacy

Contact information you supply to Art Est. will not be disclosed outside the school without your express consent, except where required by law. We do not retain any credit card information that you may provide.

Art Est. will from time-to-time send mail and email to students and past students for the purpose of marketing. Should you not wish to receive mailings from Art Est. please notify us that you wish to unsubscribe and you will be removed from our mailing list.